We're Here to Help. Connect With Marine FCU Anytime

Explore our direct phone directory, mailing locations, digital messaging options, and text alert sign-ups below.

Member Interaction Center

Best For: General account inquiries, balance transfers, branch questions, and starting new loan applications.

Debit & Credit Card Support

Best For: Card activations, PIN changes, fraud reporting, and immediate emergency card locks.

Real Estate Lending

  • Mortgage Lending: (800) 225-3967 ext. 5470
    (Mon–Fri 9 a.m. – 5 p.m. ET)

  • Mortgage Servicing: (877) 827-0560
    (Mon–Fri 8 a.m. – 5 p.m. ET)

  • HELOC Servicing: (800) 225-3967
    (Mon–Fri 8 a.m. – 6 p.m. ET, Sat 8 a.m. – 2 p.m. ET)

 

Direct Phone Lines & Operating Hours

Department and Service Phone Numbers and Operating Hours
Department / Service Phone Number Operating Hours
Member Interaction Center (800) 225-3967 / (910) 577-7333 Mon–Fri 7 a.m.–7 p.m. ET | Sat 8 a.m.–2 p.m. ET
Debit Card Activation & PIN (866) 985-2273 24/7 Automated
Debit Card Fraud Desk (888) 918-7313 (Overseas: (727) 299-2449) 24/7 Support
Credit Card After-Hours Support (866) 820-4865 24/7 Support
Marine Federal Financial Group (MFFG) (910) 355-5687 / (910) 577-7333 ext. 5687 Mon–Fri 8 a.m.–5 p.m. ET
Human Resources (910) 355-5698 / (800) 225-3967 ext. 5698 Mon–Fri 8 a.m.–5 p.m. ET
DFAS (Cleveland) (888) 332-7411 Standard Business Hours

Department Fax Directory

Mailing Addresses & Stay Informed Options

Where to Send Mail, Payments, or Legal Notices

  • Mailing Address (General Mail & Payments):
    Marine FCU
    PO Box 1551
    Jacksonville, NC 28541-1551

  • Shipping Address (Physical / Deliveries):
    Marine FCU
    4180 Western Boulevard
    Jacksonville, NC 28546-6740

  • Supervisory Committee Address:
    Marine FCU Supervisory Committee
    PO Box 481
    Jacksonville, NC 28546-6740


Get Real-time Alerts on Your Phone

Never miss a branch closing notice, emergency outage, workshop, or special offer.

  • Text Alerts: Text Marine FCU at (888) 920-7452 to receive instant text messages about branch closings and important notices.

  • Email: Get news like our digital newsletter, events, workshops, and specials. 

 
sign up to receive emails

Digital Account Deletion & Privacy Policy

How to request deletion of your mobile/online banking profile

To request the deletion of your Mobile or Online Banking user profile, please email Member Services from the primary email address associated with your account, including

  1. Your First and Last Name.

  2. An explicit written request to have your online banking user profile removed.

  3. A valid phone number. (A member service representative will contact you to validate your identity before processing).

If you no longer have access to the primary email associated with your account, please call us directly at (800) 225-3967 for manual verification.

⚠️ Security Warning: Unencrypted email is not secure. Please do not include sensitive account numbers, passwords, or Social Security numbers in email communications.