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Tip Of The Month




Marine FCU will never ask for personal information such as your account numbers, card numbers, or online credentials via unsolicited telephone calls, emails, or text messaging.


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Security Tip Of The Month

When recovering from a virus, worm, or trojan horse it is beneficial to change your passwords!

Your original passwords, may have been compromised during the infection, so they should be changed. This includes passwords for websites that you allowed to be remembered in your browser for later use. Make the new passwords difficult for the attackers to guess.

Guarding Against ID Theft

Security Alerts

Debit Card Fraud Prevention Update - 7/7/2016

If your Marine FCU Debit Card is not allowing signature-based transactions, there’s a possibility it’s blocked to prevent fraud on your account.

Please use the EMV chip on your card for signature-based in-store purchases at participating merchants or use your Personal Identification Number (PIN). If you need to reset your PIN, please call 866.985.2273.

If you have any questions, our Member Resource Center is available weekdays, during regular business hours, Eastern Time at 910.577.7333 or 800.225.3967.

Debit Card Fraud Prevention – Travel Alert Update

Due to increased debit card fraud activities in Mexico, cards will either be blocked or limited to personal identification number (PIN) based transactions to prevent fraud on your account. Please visit our Security Center/Alerts on this site for further updates.

If you have any questions, please call the Member Resource Center at 910.577.7333 or 800.225.3967, weekdays during normal business hours, Eastern Time.

Debit Card Fraud Prevention – Travel Alert 

Increased fraud activity has been detected in some foreign locations including, but not limited to, Zimbabwe, Cyprus, and Mexico. If your Marine FCU Debit Card is not allowing transactions, there is a possibility the location is blocked to prevent fraud on your account.

Please visit our Security Center/Alerts on this site for further updates. If you have any questions, please call the Member Resource Center at 910.577.7333 or 800.225.3967, weekdays during normal business hours, Eastern Time.

Recent Merchant Data Breaches Including Home Depot – 2014

As you may have seen in the news, several large merchants have recently reported data breaches.

We recommend that you completely protect your account and cancel your card immediately if you used it at a merchant involved in the breaches and suspect fraudulent activity. Click here for the numbers to call to report your Marine FCU debit card or credit card lost or stolen.

Marine FCU members affected by these breaches will be contacted by email or telephone as the data becomes available to us. 

Data breaches are becoming more and more common, so we recommend having checks, cash, and an emergency backup card that will allow you to still make purchases.

Note: Marine FCU fraud activity services are still in place; if any activity on an account is flagged as fraud, the card may be blocked until fraud services are able to reach you. Please make sure that we have accurate phone numbers so you can easily be reached in the event of a fraud activity alert. We are committed to protecting your financial assets.

Mobile Device Malware - Svpeng – 2014

Reports are surfacing on a Russian malware known as Svpeng that is impacting mobile devices. This form of malware has been around for a while, but has recently been updated to lock the device and "hold it ransom" by asking for money or credit card information. It generally affects Android devices.

If you are using a mobile device, consider installing anti-virus and anti-malware solutions provided through a reputable company via reputable app stores.

As with any security issue, your security is our top priority. We do not believe our applications are vulnerable at this time and are working with our vendor to understand scope and impact of this new threat.

Phishing Scam On Debit Cards - 2014

Marine FCU has been informed of a widespread telephone phishing scam involving debit cards. Consumers may receive an automated phone call or text telling them that their debit cards are locked. The automated message requests recipients to "Press 1" where they are to enter their 16-digit card number into their telephone key pad. Once this is entered, the scammers are then requesting the card’s Personal Identification Number (PIN). The scam artists are attempting to obtain customer card numbers and PINs in order to gain access to bank/credit union accounts via ATMs or POS (point of sale) purchases.

At no time does Marine FCU make calls or send texts of this nature to our members, and under no circumstances will a PIN be requested.

NCUA Warns about Telephone Fraud – 2014

The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.

Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. They call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.

Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern.

NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature.

NCUA urges consumers to never verify or release personal financial information to unknown callers.

Security Education

What's In A Password
Dawn Jones, VP, Information Systems
We’re all in the same boat … too many passwords these days! So we try to make them easy to remember. However, we are also making it easy for criminals to guess our password.
Be sure to change your passwords frequently. So, instead of being two steps behind fraud, you can help yourself stay a step ahead.

AVOID these common password choices:

  • Your name, family member’s name, or pet’s name
  • Social Security, Account, or Phone numbers
  • Any part of your physical address
  • The birth date of anyone in your family
  • Other information that is easily obtained about you
  • Any username on the computer in any form
  • A word in the English or foreign dictionary, example: apple
  • A password used on another site
  • Any of the above spelled backwards
  • Out of wallet or public records (e.g. your mother’s maiden name)
  • Sequences: “12345678,” “222222,” “abcdefg”
  • Using Password as a password

How Safe Are You Online At Home?
Dawn Jones, VP, Information Systems

There was a time when you were able to create your own username and password. It was easy. No upper case letters, no numbers, no special characters … you might have even used the word password for a password. You probably shared the home computer with family members and handled your finances online, downloaded music, stored pictures, etc.

Back then you probably didn’t think there was a need for protection against spyware or to have a firewall in place. Computers were left on all the time and connected to the internet. No one really knew the potential of how many viruses or malicious software could get downloaded to personal computers.

Today, we are more aware than ever. Hacking into major companies has become a regular news headline. Malicious threats and attacks have become a part of our everyday lives.

How can you protect yourself? Here are a few security tips to create a line of defense:

  • Passwords … the more complex, the harder to steal.
  • Do not write a password down, whether at work or at home.
  • Try to get into a habit of changing your password every month.
  • Don’t reuse old password.
  • Create a password that is at least 8 characters in length, difficult to guess, and contains at least one upper case letter, one lower case letter, one numeral and at least two non-alphanumeric characters such as!@#$%^&*.
  • Purchase antivirus and antispyware software and keep them up-to-date.
  • Password protect your wireless network.
  • Turn your computer off when not in use or disable your internet connection when you are not using it.

Security Videos

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 "I enjoy going to my credit union, where I know most of the employees and they know me. I trust them and they are always willing to help!"
-Cape Carteret, NC

Marine FCU will never ask for personal information such as your online credentials, account numbers,or card numbers via unsolicited telephone calls, emails, or text messaging. Security Center