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Marine FCU will never ask for personal information such as your account numbers, card numbers, or online credentials via unsolicited telephone calls, emails, or text messaging.

 

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Security Alerts

Recent Merchant Data Breaches Including Home Depot – September 12, 2014

As you may have seen in the news, several large merchants have recently reported data breaches.

We recommend that you completely protect your account and cancel your card immediately if you used it at a merchant involved in the breaches and suspect fraudulent activity. Click here for the numbers to call to report your Marine FCU debit card or credit card lost or stolen.

Marine FCU members affected by these breaches will be contacted by email or telephone as the data becomes available to us. 

Data breaches are becoming more and more common, so we recommend having checks, cash, and an emergency backup card that will allow you to still make purchases.

Note: Marine FCU fraud activity services are still in place; if any activity on an account is flagged as fraud, the card may be blocked until fraud services are able to reach you. Please make sure that we have accurate phone numbers so you can easily be reached in the event of a fraud activity alert. We are committed to protecting your financial assets.


Mobile Device Malware - Svpeng – June 16, 2014

Reports are surfacing on a Russian malware known as Svpeng that is impacting mobile devices. This form of malware has been around for a while, but has recently been updated to lock the device and "hold it ransom" by asking for money or credit card information. It generally affects Android devices.

If you are using a mobile device, consider installing anti-virus and anti-malware solutions provided through a reputable company via reputable app stores.

As with any security issue, your security is our top priority. We do not believe our applications are vulnerable at this time and are working with our vendor to understand scope and impact of this new threat.


Michael’s Data Security Breach – April 24, 2014

Marine FCU is aware of the most recent merchant breach at Michael’s stores. The time period during which information may have been breached at Michael’s locations is fairly extensive. If you have shopped at a Michael’s store between May 8, 2013 and January 27, 2014, your information may be at risk depending on the store location. We are unable to identify which Marine FCU debit and credit cards may be at risk due to this breach

As always, please monitor your accounts closely so you can quickly identify any potentially fraudulent transactions, and notify Marine FCU immediately enabling us to protect your accounts. If the credit union’s fraud detection systems identify attempted fraudulent transactions on your debit or credit card, the card may be temporarily blocked until we can reach you. Please ensure that all of your contact information is up-to-date so you can be reached quickly if fraud is detected.

While Michael’s seems to be most prominent in the news, there are numerous other merchant breaches that have recently been publicized. See the following links for merchant-specific information regarding the breach.

Michaels and Aaron Brothers

LaCie

If you feel that your Marine FCU Card has been compromised please call one of the applicable numbers below.

Debit Cards: 800.225.3967
Credit Cards: 800.854.1557

Marine FCU will continue to monitor and take steps to identify and prevent fraud on your accounts. For any other questions please contact our Member Resource Center between 7 a.m. and 7 p.m. ET, at 910.577.7333 or 800.225.3967.


Monitoring Heartbleed Bug - April 14, 2014

System testing confirmed that Marine FCU’s critical systems were not impacted by the Heartbleed Bug. We will continue to employ safe and reliable processes to ensure your financial information is protected. Please remember to change your passwords periodically, and keep your virus and malware software updated.


Phishing Scam On Debit Cards - March 14, 2014

Marine FCU has been informed of a widespread telephone phishing scam involving debit cards. Consumers may receive an automated phone call or text telling them that their debit cards are locked. The automated message requests recipients to "Press 1" where they are to enter their 16-digit card number into their telephone key pad. Once this is entered, the scammers are then requesting the card’s Personal Identification Number (PIN). The scam artists are attempting to obtain customer card numbers and PINs in order to gain access to bank/credit union accounts via ATMs or POS (point of sale) purchases.

At no time does Marine FCU make calls or send texts of this nature to our members, and under no circumstances will a PIN be requested.


NCUA Warns about Telephone Fraud – January 21, 2014

The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.

Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. They call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.

Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern.

NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature.

NCUA urges consumers to never verify or release personal financial information to unknown callers.


Alert - Text Messages and Voice Calls Concerning Visa Card – December 31, 2013

Members, with and without a Visa card at Marine FCU, have reported receiving fraudulent text messages and voice calls indicating the following:

"(MARINES Bank Alert) Your Visa CARD has been temporarily Lock. Please call Marine 24hr service line (910)363-7394 To Unlock"

Do not call this number! If you are called or you call this number, you will be prompted to enter your Visa card number. Do not give out your card information.

If you called the number and/or provided the requested information, please contact Marine FCU’s Member Resource Center immediately between 7 a.m. and 7 p.m. ET, at 910.577.7333 or 800.225.3967, option 7.

At no time does Marine FCU make calls or send texts of this nature to our members, and under no circumstances will your card number or account information ever be requested.


Target Data Theft Alert - December 2013

Based on the data Marine FCU has received, it was confirmed that our members who used their Marine FCU debit card (not online) at a Target store between November 27 – December 15 have compromised cards. To protect these accounts and their balances, Marine FCU has closed these compromised cards and has issued new ones. This is the only way Marine FCU can prevent fraud on these accounts.

Members are urged to contact businesses they have used their debit card to set up automatic payments with and cancel the transaction as quickly as possible.

We understand that this is an inconvenience for our members who have been compromised. There are some easy options that can be taken advantage of while waiting* to receive a new card:

  • Cash withdrawal at a branch
  • Cash withdrawals at a Shared Branching location**
  • Checks

Please make sure Marine FCU has have your current email address. You can update it through MFCU@home. Add marinefcu@marketing.marinefederal.org to your address book so that you can receive important notices like this. You can also sign up for mText.

*Replacement cards usually arrive within 10 days, however, with the holidays and the millions of Target customers impacted, it may take longer.

**For a shared branching location near you, go to www.co-opsharedbranch.org


Security Tip Of The Month

Beware of shoulder surfing: This is a common tactic that happens in public places such as coffee shops, airports, libraries and etc. where an attacker will look over your shoulder when you’re logged in to obtain your sensitive information. Be vigilant and aware of prying eyes.


Security Education

What's In A Password
Dawn Jones, VP, Information Systems
We’re all in the same boat … too many passwords these days! So we try to make them easy to remember. However, we are also making it easy for criminals to guess our password.
 
Be sure to change your passwords frequently. So, instead of being two steps behind fraud, you can help yourself stay a step ahead.

AVOID these common password choices:

  • Your name, family member’s name, or pet’s name
  • Social Security, Account, or Phone numbers
  • Any part of your physical address
  • The birth date of anyone in your family
  • Other information that is easily obtained about you
  • Any username on the computer in any form
  • A word in the English or foreign dictionary, example: apple
  • A password used on another site
  • Any of the above spelled backwards
  • Out of wallet or public records (e.g. your mother’s maiden name)
  • Sequences: “12345678,” “222222,” “abcdefg”
  • Using Password as a password

How Safe Are You Online At Home?
Dawn Jones, VP, Information Systems

There was a time when you were able to create your own username and password. It was easy. No upper case letters, no numbers, no special characters … you might have even used the word password for a password. You probably shared the home computer with family members and handled your finances online, downloaded music, stored pictures, etc.

Back then you probably didn’t think there was a need for protection against spyware or to have a firewall in place. Computers were left on all the time and connected to the internet. No one really knew the potential of how many viruses or malicious software could get downloaded to personal computers.

Today, we are more aware than ever. Hacking into major companies has become a regular news headline. Malicious threats and attacks have become a part of our everyday lives.

How can you protect yourself? Here are a few security tips to create a line of defense:

  • Passwords … the more complex, the harder to steal.
  • Do not write a password down, whether at work or at home.
  • Try to get into a habit of changing your password every month.
  • Don’t reuse old password.
  • Create a password that is at least 8 characters in length, difficult to guess, and contains at least one upper case letter, one lower case letter, one numeral and at least two non-alphanumeric characters such as!@#$%^&*.
  • Purchase antivirus and antispyware software and keep them up-to-date.
  • Password protect your wireless network.
  • Turn your computer off when not in use or disable your internet connection when you are not using it.

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Jacksonville, NC

Privacy Notice 

Marine FCU will never ask for personal information such as your online credentials, account numbers,
or card numbers via unsolicited telephone calls, emails, or text messaging. Security Center